Product Owner - Generative AI for Enterprise Customer Operations
CÔNG TY CỔ PHẦN TRUSTING SOCIAL - AI Fintech Trusting Social
Địa điểm làm việc: Hồ Chí Minh
Hết hạn: 03/02/2025
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Thỏa thuận
Loại hình: Toàn thời gian
Chức vụ: Quản lý
Mô tả công việc
Trusting Social and the AGI revolution
Trusting Social and the AGI revolution Trusting Social has been the leading AI solution provider for the banking industry in Southeast Asia and India in the last 10 years.
We are now pioneering Artificial General Intelligence (AGI) solutions leveraging Generative AI (GenAI) technology to reimagine banking in the post-AGI world. We believe this will spark the next revolution in productivity and experience, like the Internet and mobile computing have done before.
We are looking for a highly motivated and experienced Product Owner - Generative AI for Enterprise Customer Operations. The successful candidate will lead the development of our flagship Generative AI products to transform the banking and finance experience of billions of customers.
Unlocking exceptional customer experience for all with Generative AI
Customer Operations in Banking has always been capacity constrained, leading to sub-optimal customer experience, delays, and low coverage.
Our virtual assistants diligently serve all customers via any channel, at any time, in a personalized and empathetic manner. We serve the largest banking & financial institutions across four global markets, and are expanding. Join us to bring customer experience to a new age.
How You Will Make An Impact In This Role
As a Product Owner in Gen AI Enterprise Customer Ops, you will have the decision-making and prioritization authority to drive a particular workstream, under the leadership of a Product Manager. You will solve impactful problems in the financial sector in Vietnam and other Trusting Social markets.
You will be at the cutting edge of technology & creating innovative, transformative solutions that make banking more accessible, affordable, and personalized for every customer. If you're genuinely passionate about building world-changing products and never settling for second place, join us on a journey of discovery to solve problems and deliver excellence.
Responsibilities
Own the roadmap for your workstream, you are responsible for the success and impact that your workstream bring to our client & the product as a whole
Discover insights, specify solutions and improvements, monitor progress for your workstream.
Work with cross-functional teams to identify and prioritize features that will add value to clients in the banking and finance sector.
Translate product requirements into detailed user stories with clear acceptance criteria for development teams.
Ensure that the product meets the highest standards of quality and performance in your workstream.
Collaborate with developers, data scientists, and engineers to ensure successful product delivery.
Monitor and analyze market trends and emerging technologies to provide insights on potential new features and enhancements.
Continuously improve the product backlog and prioritize user stories to align with company strategy.
Create and maintain product documentation to ensure effective communication with stakeholders.
Trusting Social and the AGI revolution Trusting Social has been the leading AI solution provider for the banking industry in Southeast Asia and India in the last 10 years.
We are now pioneering Artificial General Intelligence (AGI) solutions leveraging Generative AI (GenAI) technology to reimagine banking in the post-AGI world. We believe this will spark the next revolution in productivity and experience, like the Internet and mobile computing have done before.
We are looking for a highly motivated and experienced Product Owner - Generative AI for Enterprise Customer Operations. The successful candidate will lead the development of our flagship Generative AI products to transform the banking and finance experience of billions of customers.
Unlocking exceptional customer experience for all with Generative AI
Customer Operations in Banking has always been capacity constrained, leading to sub-optimal customer experience, delays, and low coverage.
Our virtual assistants diligently serve all customers via any channel, at any time, in a personalized and empathetic manner. We serve the largest banking & financial institutions across four global markets, and are expanding. Join us to bring customer experience to a new age.
How You Will Make An Impact In This Role
As a Product Owner in Gen AI Enterprise Customer Ops, you will have the decision-making and prioritization authority to drive a particular workstream, under the leadership of a Product Manager. You will solve impactful problems in the financial sector in Vietnam and other Trusting Social markets.
You will be at the cutting edge of technology & creating innovative, transformative solutions that make banking more accessible, affordable, and personalized for every customer. If you're genuinely passionate about building world-changing products and never settling for second place, join us on a journey of discovery to solve problems and deliver excellence.
Responsibilities
Own the roadmap for your workstream, you are responsible for the success and impact that your workstream bring to our client & the product as a whole
Discover insights, specify solutions and improvements, monitor progress for your workstream.
Work with cross-functional teams to identify and prioritize features that will add value to clients in the banking and finance sector.
Translate product requirements into detailed user stories with clear acceptance criteria for development teams.
Ensure that the product meets the highest standards of quality and performance in your workstream.
Collaborate with developers, data scientists, and engineers to ensure successful product delivery.
Monitor and analyze market trends and emerging technologies to provide insights on potential new features and enhancements.
Continuously improve the product backlog and prioritize user stories to align with company strategy.
Create and maintain product documentation to ensure effective communication with stakeholders.
Yêu cầu
Required
Ability to zoom in - analyzing a problem, pain point in depth; and zoom out - maintaining a clear picture of business impact, constraints, dependencies of all features & problems to effectively prioritize and ensure overall success.
Go to the bottom of things, problems, metrics to derive key drivers. Listen intensely and think deeply to discover disruptive insights.
Mindful of feelings, emotions, needs and wants of customers, colleagues and yourself.
Exceptional problem-solving skills: think from first principles to validate insights, ask thoughtful questions, create well considered solutions that have a clear path to delivering large value.
Good analytical and abstraction skills, with the ability to break down complex problems into smaller parts and identify key issues.
Excellent communication skills, both verbal and written, and ability to articulate complex technical concepts to both technical and non-technical stakeholders with clarity of thought.
Ability to translate business requirements into clear and concise user stories with acceptance criteria.
Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and build strong relationships with stakeholders.
Extreme ownership, ready to roll up your sleeves and do whatever it takes to realize the vision
Ability to maintain a keen attention to detail, keeping commitment with multiple objectives, and work well under pressure
Strong learning ability and self-motivation to acquire new knowledge
Preferred
Degree or strong experience in Computer Science, Engineering, Mathematics, Consulting
Experience with Banking & Financial B2B products, especially AI solutions
Knowledge of AI/Machine Learning topics
Ability to zoom in - analyzing a problem, pain point in depth; and zoom out - maintaining a clear picture of business impact, constraints, dependencies of all features & problems to effectively prioritize and ensure overall success.
Go to the bottom of things, problems, metrics to derive key drivers. Listen intensely and think deeply to discover disruptive insights.
Mindful of feelings, emotions, needs and wants of customers, colleagues and yourself.
Exceptional problem-solving skills: think from first principles to validate insights, ask thoughtful questions, create well considered solutions that have a clear path to delivering large value.
Good analytical and abstraction skills, with the ability to break down complex problems into smaller parts and identify key issues.
Excellent communication skills, both verbal and written, and ability to articulate complex technical concepts to both technical and non-technical stakeholders with clarity of thought.
Ability to translate business requirements into clear and concise user stories with acceptance criteria.
Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and build strong relationships with stakeholders.
Extreme ownership, ready to roll up your sleeves and do whatever it takes to realize the vision
Ability to maintain a keen attention to detail, keeping commitment with multiple objectives, and work well under pressure
Strong learning ability and self-motivation to acquire new knowledge
Preferred
Degree or strong experience in Computer Science, Engineering, Mathematics, Consulting
Experience with Banking & Financial B2B products, especially AI solutions
Knowledge of AI/Machine Learning topics
Quyền lợi
Comprehensive health care coverage for you and your dependents
Onsite lunch with multiple options, including vegetarian Unlimited free coffee, tea, snacks, and fruit to keep you energized
Generous leave policies, including annual leave, sick leave, and flexible work hours All employees have access to Udemy, offering endless opportunities for skill development Grab for work allowance 13th-month salary and performance bonus
Onsite lunch with multiple options, including vegetarian Unlimited free coffee, tea, snacks, and fruit to keep you energized
Generous leave policies, including annual leave, sick leave, and flexible work hours All employees have access to Udemy, offering endless opportunities for skill development Grab for work allowance 13th-month salary and performance bonus
Thông tin khác
Địa điểm làm việc
- Havana Tower, Hàm Nghi, Bến Thành, District 1, Ho Chi Minh City, Vietnam
Việc làm Hồ Chí Minh
Việc làm Quận 1
- Havana Tower, Hàm Nghi, Bến Thành, District 1, Ho Chi Minh City, Vietnam
Việc làm Hồ Chí Minh
Việc làm Quận 1
Thông tin chung
- Thu nhập: Thỏa thuận
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 03/02/2025
Giới thiệu công ty
Xem trang công ty
We are an AI Fintech company specialized in assessing credit profiles of consumers in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the 'un & under' served access to credit. At the core of this initiative has...
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