Program Manager / Assistant Manager

The CMMS Program Manager serves as the primary steward of Client's Computerized Maintenance Management System - Planon. This role is crucial for ensuring all CMMS functions, deliveries and performance is structured, accurate, and consistent to support day-to-day operations, drive continuous improvement in maintenance processes, resources, and enhance overall Client's asset reliability. The Program Manager will manage the CMMS (Planon) program, leading its administration, management, and ongoing development to optimize facility management processes related to asset use, maintenance, repair, and replacement.
Key Responsibilities:
● Lead the Work Order Management Unit that are responsible for the full cycle of WO management, from WO reception, distribution, status/execution follow up, communications and reporting.
● Oversee the initial setup, configuration, and ongoing management of the CMMS. Define system rules, processes, documentation requirements, and workflow ownership. Standardize data naming conventions, asset hierarchy structures, and Work Order (WO) setups.
● Manage user accounts, security permissions, and access controls to maintain software integrity. Conduct regular system reviews to identify accuracy issues, improvement opportunities, and ensure data consistency.
● Organize, coordinate, maintain, and update the CMMS database, including asset registry, identification hierarchy, and repair and maintenance history.
● Oversee the accuracy of maintenance data in the CMMS. Establish and enforce data entry standards and quality assurance processes for all data input. Gather and input data for new assets, including specifications, serial numbers, and maintenance requirements.
● Provide structured onboarding and ongoing training to technicians, supervisors, and other CMMS users. Offer comprehensive helpdesk support for all users, troubleshooting system, workflow, and data issues. Act as a critical gatekeeper, ensuring work requests are complete and actionable before dispatching.
● Develop and generate reports on including but not limited to asset condition, equipment downtime, maintenance and repair records, inspection results, and other key performance indicators per Client's requests.
● Analyze CMMS data to identify trends, recommend changes to maintenance programs, and support continuous operational improvement. Collaborate with maintenance planners to migrate preventive maintenance records and optimize schedules.
● Coordinate with internal departments, vendors, and consultants to gather asset information and resolve integration issues. Collaborate with maintenance and IT teams to troubleshoot issues and gather feedback for continuous system improvement.
● Participate in the design and planning of new applications and technologies related to CMMS. Manage software maintenance agreements and coordinate directly with software vendors to resolve problems and implement updates.