Program Manager

Mô tả Công việc
A. PURPOSE OF THIS POSITION:
Spartronics Viet Nam is seeking a Program Manager serves as the primary point of contact between the customer and the factory. This role is responsible for managing the entire program lifecycle - from RFQ and NPI to mass production - focusing on customer account management, internal coordination, cost control, delivery performance, and overall customer satisfaction to drive revenue growth and long-term partnership..
B. PRIMARY RESPONSIBILITIES:
1. Customer Relationship & Account Management
Act as the main communication bridge (Single Point of Contact) for assigned customers.
Manage customer requests, escalations, and feedback promptly and professionally.
Maintain and strengthen customer relationships to ensure high satisfaction and retention.
Lead and participate in regular business review meetings (QBR/MBR) with customers.
2. Program Planning & Execution
Manage the full product lifecycle: RFQ → NPI → Mass Production → EOL.
Create project plans, schedules, deliverables, and track progress to closure.
Coordinate cross-functionally with Planning, Production, QA, Engineering, SCM to ensure commitments are met.
3. Cost, Revenue & P&L Ownership
Manage pricing, cost breakdown, BOM cost, and change cost requests.
Monitor program P&L to ensure profitability meets the business target.
Prepare revenue forecasts, demand outlooks, and reports for management review.
4. Change Management (ECO/ECN)
Drive and track all product/process changes (ECO/ECN) with relevant teams.
Assess risks related to BOM, process, tool, or packaging changes.
Ensure proper system updates and timely communication to customers.
5. Delivery, Quality & Performance Management
Monitor customer-related KPIs including Delivery, Quality, Cost, Responsiveness.
Lead cross-functional teams to solve operational issues (line stop, shortage, defect, NCMR, etc.).
Manage demand, forecast, PO schedule, and production slot to ensure OTD ≥ target.
6. Reporting & Data Management
Prepare weekly and monthly customer dashboards including:
→ OTD & shipment performance
→ Quality trend & PPM
→ Inventory & WIP status
→ Cost saving & open change actions
Maintain accurate customer information in ERP/CRM.