Property Management Manager (Chinese Speaking)

POSITION SUMMARY:
We are seeking a Property Management Manager or Assistant Manager with strong proficiency in Chinese (Mandarin - both spoken and written) to join our Property Management team. This role acts as a vital communication bridge between SLP and its customers across all operation parks in Vietnam, ensuring high levels of customer satisfaction and seamless coordination of property operations.
KEY RESPONSIBILITIES:
• Customer Experience Management: Serve as the central point of contact to enhance the customer experience for all SLP tenants nationwide. Ensure prompt and effective communication, as well as issue resolution.
• Lease Compliance & Documentation Support: Understand and monitor the implementation of Lease Agreements, Customer Handbook, Fitout Guidelines, and legal requirements related to industrial real estate operations.
• Customer Engagement & Issue Handling: Proactively connect with customers (on-site or remotely) to understand their operations and promptly resolve escalated issues beyond the local property manager's control.
• Move-in / Move-out Coordination: Support customers during fit-out and reinstatement processes, ensuring compliance with lease terms and fit-out requirements, in coordination with Property Managers at the respective Park.
• Arrears & Payment Monitoring: Coordinate with the Admin team to follow up on invoice issuance and assist in action plans for overdue payments as needed.
• Cross-functional Communication: Maintain strong relationships and clear communication with internal teams, senior management, and relevant authorities to support efficient property operations.