PSC Receptionist

Job descriptions:
•Receives patient at front desk by greeting, introduces service, registers data into LIS/HIS, process payment, tracks and sends result
•Telephone Skills: Managing large amounts of inbound and outbound calls in a timely manner; following call center "scripts" when handling different topics, identifying customers' needs, clarify information, research every issue and providing solutions
•Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
•Seize opportunities to upsell products when they arise
•Order front office supplies and keep inventory of stock
•Ensure patient confidentiality
•Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Experience and skills requirements:
•Verbal Communication, Strong customer service skills
•Professional attitude and appearance
•Proficiency in Microsoft Office and Hands-on experience with office equipment •Previous customer service experience, especially in particular healthcare sector, preferred
•Ability to be resourceful and proactive when issues arise
•To be thorough and pay strong attention to detail, Excellent organizational skills •Strong phone and verbal communication skills along with active listening
•Ability to multi-task, set priorities and manage time effectively
•Customer focus and adaptability to different personality types
•Familiarity with CRM systems and practices is a plus