QA MANAGER

1. Organize and be responsible for drafting, reviewing, completing and improving the set of policies and procedures to ensure quality:
- Applicable to all products and services provided to customers at the system from purchasing, production, processing, storage until distribution at the store;
- Analyze data to identify areas for improvement in the quality system.
2. Guide and ensure supervision of the implementation of standards and procedures at the system:
Communicate and Plan to monitor the implementation and results of applying the current control system and internal evaluation.
- Coordinate and support internal and external audits;
- Ensure ongoing compliance with industry regulatory and quality requirements.
3. Responsible for management for all quality issues related to suppliers for the system;
- Setup requirements and plan implementation, supervise testing and inspection of raw materials and products to ensure the quality of finished products;
- Investigate customer complaints and non-compliance issues;
- Ensure ongoing compliance with industry regulatory and quality requirements.
- Set up procedures to identify deviations from quality standards and provide corrective actions
4. Monitor data and make reports:
- Monitoring reports on the operation of chain stores;
- Submit quality deviation report and reject rate for ingredients to improve quality standards;
- Create / improve and manage product traceability data
- Report on quality KPIs according to regulations; abnormal quality situation (if any);
- Responsible for the document management system;
- Monitoring reports of risk management activities.
5. Control department operating costs: personnel allocation costs; cost of using control tools
6. Engages and develops teammates through effective performance management, coaching, and training; implementing continuous improvement methods while maintaining customer focus; and embodying company purpose and values to inspire servant leadership
7. Support the R&D Department and advise the Board of Directors in the field of controlling, improving and improving the quality of products and services.