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Mô tả công việc
Be responsible for compliance audits, case handling issues/process issues, and maintain zero compliance issues in the team.
Monitor, evaluate agent's writing skill, technical knowledge.
Support management focuses on review of key drivers, metrics, and operational processes (including Training) that drive Balanced Scorecards and count profitability goals.
Provides accurate and timely reports on a daily, monthly, month-to-date and year-todate rolling basis on call quality, productivity, availability, and other key metrics as determined.
Quality Analyses: Produce all quality analysis information required to maintain the performance at level of target required (statistical, affinity, Drivers, Attributes, etc.)
Yêu cầu
Have at least 6 months of experience in QA in BPO, Contact center industry
Demonstrated willingness and ability to learn about IT, Technical Support, and high-tech project
environments. The candidate will be expected to pass a knowledge checkpoint and progressively take on related responsibilities.
Experience in managing quality performance targets is desired.
Disciplined and highly motivated to motivate and encourage the team for improvement.
Excellent in writing and reading English skill and interpersonal communication skill.
Demonstrated problem-solving skills, strategic and analytical capabilities.
Quyền lợi
Salary range up to 20 mil Gross.
Salary at 100% during the probationary period.
90% contribution of the gross salary to social insurance.
An employee who works at night (10 PM -6 AM) will be paid an additional amount of 30% of the
normal salary + PVI insurance + 500,000 VND food allowance.
20 days leave (12 days of annual leave and 8 days of sick leave)
Full working equipment will be provided.
Annual Health Checkup for employees who have worked for at least 6 months from the date of
signing the official labor contract.
Activities: Birthday party, Employee engagement activities.
Bảo hiểm xã hội, Bảo hiểm sức khỏe, Khám sức khỏe định kỳ
Thông tin khác
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 09:00 đến 18:00)
Thông tin chung
- Ngày hết hạn: 30/09/2025
- Thu nhập: Tới 20 triệu
Nơi làm việc
- - Hồ Chí Minh: 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City, Ho Chi Minh City, Vietnam, Bình Thạnh
- - Hà Nội: Lancaster Luminaire Building, 1152-1154 Lang Street, Lang Thuong Ward, Dong Da District, Hanoi City, Đống Đa
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these...
Quy mô công ty
Từ 501 - 1000 nhân viên
