Quality officer

Key Responsibilities
Quality Management & Continuous Improvement
Monitor and improve quality KPIs.
Implement and control quality actions/countermeasures to ensure their effectiveness and sustainability, and evaluate whether alternative solutions are needed for related processes.
New Product Introduction (NPI):
Ensure FAI (First Article Inspection) and Q-Run activities are completed on time and achieve the required results.
Ensure quality documentation is ready before mass production (MP) and monitor initial production results, consolidating issues and escalating them to the Manufacturing Process Engineer (MPE) for improvement when necessary.
Investigate internal and external quality claims and prepare issue reports based on root cause analysis and corrective actions.
Drive continuous process improvements to ensure product quality and reduce Cost of Quality (COQ) and Cost of Poor Quality (COPQ).
ISO System Control
Understand the basic requirements of ISO standards and relevant updates communicated by the Plant Quality team.
Maintain and update departmental procedures to ensure compliance with ISO requirements.
Implement and monitor operational compliance with established procedures.
Support and respond to ISO audits and customer audits.
Working Conditions
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM
Location: Thang Long Industrial Park, Dong Anh District, Hanoi, Vietnam
Transportation: Company shuttle bus available from central Hanoi and Vinh Phuc
Job Requirements
College degree or above.
At least 1 year of experience in QA or QC in a manufacturing environment.
Experience in people management or team supervision (e.g., managing production operators/workers).
Basic English reading and writing skills.