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Mô tả công việc
■Working place:, Quận 1, TPHCM
■2. Customer Service Quality Assurance Associate (QA)
Tasks:
- Giving daily coaching to agents for any mistakes found (if required) from QA results
- Plan, organize and conduct training programs, seminars and conferences for Customer
Service Representatives from QA results
- Collect the feedback and follow the improvement fields of agents after each training
session.
- Write material for new training programs; reviews, evaluates and modifies existing and
proposed programs and recommends appropriate changes.
- Conduct quality monitors and assist with new hire feedback.
- Administer and evaluates training program qualification tests and determines eligibility of
prospective attendees.
- Prepare and distribute training aids such as instructional material, handouts, evaluation
forms and visual aids; set up audiovisual equipment and make presentations when
necessary.
- Schedule the appropriate classroom and prepares the physical setup.
- Conduct skills, technical, management and staff development training courses.
- Evaluate needs and develop new training materials and/or revises current material utilizing
corporate standards to ensure the branch's training needs are met.
- May be required to assist management with floor support as needed.
- Keep all proprietary information of company and provided accounts confidential.
■Benefits:
- Salary: 10-12 mil
- Meal allowance, snacks and drink, regular trainings, annual company retreat, bonus on
public holiday and special occasion.
Yêu cầu
- At least 2 year-experience developing and implementing training programs in a call center
environment
- 2 years platform training/facilitation skills to deliver quality training programs and
experience developing and delivering professional development courses
- Excellent oral, written and interpersonal communication skill
- Ability to solve problems quickly and independently while working in a fast-paced
environment
- Intermediate to advanced reporting skills
- Excellent ability to identify and analyse data for trends
- Experience in providing performance feedback
- Excellent time management
- Ability to multitask and perform in constantly changing environment
- Strong organizational, planning, prioritization skills
Quyền lợi
Chăm sóc sức khỏe
Thông tin khác
Độ tuổi: 24 - 30
Hình thức: Nhân viên chính thức
Thông tin chung
- Ngày hết hạn: 31/05/2018
- Thu nhập: 10,000,000 - 12,000,000 VND
