Quản Lý Quan Hệ Khách Hàng

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Position Overview
Build and manage relationships with HNW/UHNW clients and high-level networks, generate qualified business opportunities and convert them into Membership and Villa sales, while consistently delivering the project's ultra-luxury brand and client experience.
Key Responsibilities
• Develop and manage a portfolio of HNW/UHNW clients, from prospecting and relationship building through site visits, negotiation, closing and post-sale engagement.
• Leverage personal and professional networks to identify qualified prospects, referrals and new business opportunities.
• Manage relationships with sales agents and strategic partners, supporting lead generation, client introductions, sales activities and follow-up.
• Deliver personalised client consultations, presentations, site visits and project experiences, with strong knowledge of the project, product and brand.
• Manage the sales journey with a consultative, relationship-led approach, including follow up, booking coordination and closing.
• Represent the brand at all times, ensuring professionalism, discretion, presentation and service quality meet ultra-luxury standards.
• Support Sales Admin with sales paperwork, booking documentation, contracts and transaction requirements.
• Manage client gifting and personalised relationship touchpoints, coordinating with
• Marketing and relevant vendors to ensure appropriate timing, quality and brand standards.
• Maintain accurate CRM records, client profiles, engagement history, pipeline and sales activities.
• Develop existing relationships through upselling, cross-selling, referrals, private events and personalised engagement.