Receptionist - Lễ Tân Khách Sạn (Nam)

To take over duties from previous shift
To handle all inter-hotel, outside calls
Take messages upon request; handle guest wake up calls
Welcome guests upon arrival and check in according to established standards and procedures.
To provide information and assist all guest.
To take reservations and record them in reservation logbook, master booking file.
Post all room charges without delay and note advance deposit in "room guest list"
Fill in, update information in registration cards in database and file registration cards in folder.
Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
Handle guest complaints promptly according to established procedures and then report to Supervisor/ Manager and record in guest comment to send it to Hotel Manager and Sale in daily report
Send Daily report- daily occupancy, guest comment to Hotel Manager and Sale Department in shift (9am & 6pm).
Send daily report - guest arrival and departure stay over FCC to Hotel Manager & Vice Chairman at 6PM
Send newsletter, hotel promotion for all guest in guest database
To handle all keys for guests as requested and keys for all department
Check all the vouchers received by checking.
Return passport, ID upon the guest check out
Register temporary residence online for all in house guest
Check and reply email booking
To remember and use guest's surnames whenever possible
To attend meetings and trainings classes when required to
It is strictly forbidden to make personal calls from the Switchboard /PBX/
Maintain a well-groomed appearance and a tidy work area.