Receptionist Supervisor

1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanor at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
9. Adhere to company credit limit / floor limit policies.
10. Allocate rooms to expected arrivals after checking the guests' preferences and special requests.
11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
12. Handle guest complaints and report to Management
13. Cross Check all billing instructions are correctly updated
14. Control the rate check report and open Paymaster on a daily basis
15. Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
16. Monitor the cash float at the front desk, ensure that enough change is available
17 .Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
18. Performs other duties as assigned, requested or deemed necessary by management.
19. Ensure Front office log book and hotel log book is always updated..
20. Encourage the staff for guest satisfaction and up selling
21. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
22. Coordinate with housekeeping about room status
23. Check rate discrepancy report
24. Participate in hotel committees and task force assignments.
25. Assist all departments in servicing the guests during high volume periods.
26. Takes responsibility in the absence of the Duty Manager /Front office manager
27. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.