Records Management Coordinator - We Are Looking For You!

COMPENSATION AND BENEFITS:
- Friendly and professional working environment
- 13th monthly salary/ performance bonus
- Net salary. PIT, compulsory insurance will be borne by company
- Health care insurance package including 24/24 Accident, Dental care, Hospitalization, Surgeon, Outpatient Insurance.
- Yearly health check, company trip
- Long service awards policy
- Trade Union benefit: birthday, wedding, giving birth, Women's day event...
- 15 days paid leave per year plus Vietnamese public holidays and extra company holidays
- Provide online courses and other training courses.
- Yearly social and volunteer activities.
POSITION STATEMENT
This position plays a key role in the successful management of outstanding debts across business units within Crown Worldwide Ltd. with a focus on Records Management Services. In addition, this position will provide support to the Customer Service (CS) staff during their billing periods at month-end.
*MANAGE OUTSTANDING PAYMENTS
- Using e-Collect system and Aging Dashboard to display a detailed Aging Report;
- Inform customers of outstanding payments on a daily basis to ensure all invoices are paid timely in compliance with the payment terms contractually agreed;
- Update payment status into the Aging Report for account managers follow up;
- Inform the account manager of those accounts regularly failing to make payments timely as contractually agreed. Advising the manager of repeat offenders in order to take the appropriate action in a timely manner;
*SERVICE CONTRACT MANAGEMENT
- Manage contract payment terms: Track all contract payment terms ensuring timely receipt of payment with collection of any overdue or outstanding payments;
*SUPPORT CUSTOMER SERVICE TEAM ON BILLING DAYS
- Support CS receiving and creating work orders from service request orders or web orders from customers when required.
- Note down any other information requests from customers to help CS prioritize to respond to customers timely;
*TEAM WORK
- Work and communicate across all business units and teams such as Sales, Customer Services, Accounting in order to ensure up to date and accurate data is available to accomplish the mentioned tasks.