remote customer success SpecialistGemCommerce
Nơi làm việc: Hà Nội
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Dịch vụ
Lương: $350 - $450
Hình thức: Toàn thời gian, Làm việc từ xa
Ngày đăng: 05/03/2024
Hạn nộp: 05/05/2024
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Mô tả công việc
Why we're looking for you
We are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world.
You're a great match if you
* Effectively prioritize, multitask, and engage with customers.
* Possess empathy, diplomacy, and poise under pressure when working through customer concerns.
* Put the team above yourself - elevating the group's performance through proactive collaboration and knowledge-sharing.
You'll do
- Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
- Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.
- Educate and empower our customers to become better users of the product.
- Thrive on providing support through many different channels of communication - including: email, chat, ticket and social media such as Facebook Group.
- Collaborate with technical staff to learn the product and support the customers to use it effectively.
- Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
- Maintain excellent knowledge of our products and services in order to understand the customer's needs.
- Other duties as assigned by manager
We are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world.
You're a great match if you
* Effectively prioritize, multitask, and engage with customers.
* Possess empathy, diplomacy, and poise under pressure when working through customer concerns.
* Put the team above yourself - elevating the group's performance through proactive collaboration and knowledge-sharing.
You'll do
- Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
- Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.
- Educate and empower our customers to become better users of the product.
- Thrive on providing support through many different channels of communication - including: email, chat, ticket and social media such as Facebook Group.
- Collaborate with technical staff to learn the product and support the customers to use it effectively.
- Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
- Maintain excellent knowledge of our products and services in order to understand the customer's needs.
- Other duties as assigned by manager
Yêu cầu công việc
- Advanced proficiency in English, particularly in written communication
- Minimum 6 months of customer support experience (experience in technology is an advantage).
- Patience, attentiveness and goal-oriented focus.
- Empathy and customer-centric mindset valued
- Excellent interpersonal skills necessary for building relationships with all personality types.
- Ability to evaluate, troubleshoot, and document customer issues for escalation
- Ability to work well under pressure and meet tight deadlines.
- Working time:
* Afternoon Shift: 01:00 PM - 10:00 PM (Sunday to Thursday or Tuesday to Saturday)
* Night Shift: 09:00PM - 06:00AM (Sunday to Thursday or Tuesday to Saturday)
* We are also open for part-time 4-hour shifts: 09:00PM - 01:00AM and 02:00AM - 06:00AM (Sunday to Thursday or Tuesday to Saturday)
- Minimum 6 months of customer support experience (experience in technology is an advantage).
- Patience, attentiveness and goal-oriented focus.
- Empathy and customer-centric mindset valued
- Excellent interpersonal skills necessary for building relationships with all personality types.
- Ability to evaluate, troubleshoot, and document customer issues for escalation
- Ability to work well under pressure and meet tight deadlines.
- Working time:
* Afternoon Shift: 01:00 PM - 10:00 PM (Sunday to Thursday or Tuesday to Saturday)
* Night Shift: 09:00PM - 06:00AM (Sunday to Thursday or Tuesday to Saturday)
* We are also open for part-time 4-hour shifts: 09:00PM - 01:00AM and 02:00AM - 06:00AM (Sunday to Thursday or Tuesday to Saturday)
Quyền lợi được hưởng
Attractive salary - Performance review: 2 times per year
Health insurance for team members - Annual Health Checkup at the top clinic in Vietnam
Monthly Reward Program; Yearly performance bonus
Health insurance for team members - Annual Health Checkup at the top clinic in Vietnam
Monthly Reward Program; Yearly performance bonus
Thông tin khác
NGÀY ĐĂNG
[protected info]
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
LĨNH VỰC
Thương mại điện tử
CẤP BẬC
Nhân viên
KỸ NĂNG
E-commerce, Customer Support, Customer Engagement, Chăm Sóc Khách Hàng, English
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
[protected info]
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
LĨNH VỰC
Thương mại điện tử
CẤP BẬC
Nhân viên
KỸ NĂNG
E-commerce, Customer Support, Customer Engagement, Chăm Sóc Khách Hàng, English
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
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