Reservation Agent

• Sells hotel rooms and make reservations according to room availability, accords the appropriate Corporate Rates that are applicable to Companies or Travel Agents.
• To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure.
• To follow-up on Billing Letters and send out Confirmation Slip when required during 24 hours.
• To ensure that all Correspondence and Billing Letter is filled under date / month / year sequence or in alphabetical order.
• To inform immediately related department of any last minute VIP's, Suite Bookings, same day transportation or any unusual information concerning the expected arrivals for further action.
• To ensure that all Travel Agent and Corporate Companies Rate are strictly confidential.
• To be responsible for any miscellaneous duties assigned by the Front Office Manager or Revenue Manager/Reservation Manager.
• To control room availability / room types and to keep relevant departments informed of close-out dates.
• To ensure all reservations queries are replies within 24hours.
• To implement an effective filling system for different types of correspondences daily.
• To inform the Revenue Manager/Front Office Manager of any cancellation of room bookings as a result of guest dissatisfaction with services and facilities.
• To exercise flexibility in offering room rates during low period.
• Must be conversant with the Front Office computer system (FIDELIO/OPERA).