Reservation Manager

To assist Director of Revenue in the day to day functioning of the Revenue department and assist the reservations team.
Fully responsible of ensures the smooth and efficient operations of Reservations department through prompt, effective and proper service to achieve room revenue target.
Supervise job performance of reservation staff, implementing of policies and procedures, training and perform any other duties requested by Director of Revenue.
To ensure guest satisfaction, anticipate and exceed guest expectations promptly.
To maintain inhouse system configuration to ensure hotel information is accurate at all times for inhouse and IPS (CRS / GDS) use, ensuring problems in booking are minimized.
To proactively target forward dates of concern and, in liaison with the Director of Revenue and Director of Sales and Marketing, develop strategies to anticipate any issues.
To effectively communicate new rate plans and packages to all reservations staff.
To monitor the interface link and associated reports on a daily basis and to investigate any discrepancies to ensure they are minimized.
To be fully aware of the emergency procedures i.e. Fire, Power failure, Bomb threat, death and to have full knowledge of Health and Safety procedures.