Reservation Supervisor

Assists Reservation Manager/ Revenue Manager in operation and management of the Reservation Team.
Increases average rate by training employees in sales techniques on a regular basis.
Ensures the accuracy of all future reservations.
Communicates with the Accounts Department to ensure credit has been established by companies wishing to charge back costs to their company.
Records and Pre-blocks all specials requests, suites or VIP accommodations accurately.
Controls group room block assignments by adhering to group cut-off dates.
Keeps Sales Department informed of group bookings status.
Maintains accurate room rate control and availability status.
Checks arriving reservations for the next day - accuracy of information, rate plan and packages booked
Receives and processes incoming customer reservations
Maximise occupancy and average rate by offering a variety of rates and promotional packages helping to maintain accurate occupancy forecasts:
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality