Reservations Agent Nhân Viên Đặt Phòng

Receive and confirm reservation of guests.
Receive and reconfirm guest booking requests.
Manage, control room information (types of rooms, prices of available rooms, service, equipment in the hotels) to ensure the maximum capacity of rooms and revenue.
Manage and control information about rooms (room types, prices of rooms waiting to be rented, services and equipment of the hotel) to ensure maximum occupancy and revenue.
To control bookings in order to implement yield management.
To follow up, update documents, information related to changes in bookings, cancelation, confirmation, deposit... to ensure the documents are correct compared to details saved in computer. To implement periodic and required reports on issues related to reservation to Head of department and other relevant departments.
To maintain good relationships with loyal customers, at once develop new source of customers. To reply complaints related to reservation.
To understand, update the products of the hotel, as well as pricing policies, care for guests, promotions. to organize and classify booking records: Companies, groups, individuals, VIPs...
To prepare booking records and lists of VIPs arriving the next day, check, confirm and forward to Front Office Manager (or superior with responsible authority) every evening before the shift ends.
To be responsible for confirming deposit of guests before their arrivals.
To support relevant departments if needed.
To carry out duties assigned by senior.