Reservations Staff (Senior & Staff) - Roygent Parks Hanoi

To receive reservations by mail, telephone, internet, direct booking & enquiries;
Checking all the extranets and OTA booking channels; take care guests from OTA, check and answer review on OTA;
To verify guest information, and respond to guests with confirmation emails and letters;
To make reservations for guests based on their various requirements and budgetary allowances.
To handle amendment, cancel, no show reservation, answering any questions from guests.
Up-selling, when appropriate, by informing customers of additional services or special packages...
To ensure that all reservations are recorded following established procedures with full and clear information and that they are input/updated accurately and promptly onto the system;
To have an in-depth knowledge and understanding of the operation of the business and services to ensure that you can respond to guest enquiries or offer them advice when necessary;
To co-operate with sales team and Front office to deliver excellent customer service;
In-charge of setting up or creating new Promotions, Packages and Group Master (if any);
To training/coaching the team as per the jobs skills and tasks
To report Reservations Supervisor, Director of Sales, General Manager;
Other administrative tasks as required.
Others task assign by line manager.