Resort Host/ Lễ tân khách sạn

1. Provides guest recognition at all times by interaction with guest on a continual an complete basis, ensures guest comfort and satisfaction.
2. Never says " no " to a guest and going out of your way to satisfy a guest request even if the item or service is unavailable.
3. Uses guests first name as form off address, tries to recognize guest to create the better connection.
4. Records all guest complaints, guest comments, compliments, damage or loss of guest property, and other relevant information in the Resort Host Log Book. Reports all guest complaints, compliments and suggestions immediately to Managers.
5. To be fully coversant in all systems of Front Office operation.
6. Uses Opera guest history as a tool to become fully conversant with returning guests likes and dislike, previous experiences, preferred activities, children's names, F&B preferences. Etc.
7. Attends the daily Front Office briefings at beginning of your shift and the department monthly meeting.
8. To be fully conversant with all equipment and facilities in the department.
9. To be fully conversant with geographical, cultural, and historical aspects around the area, as well as be up to date on all tourist attractions, tours, shopping, and restaurants.
10. Has a sound working knowledge of the hotel's daily and future functions and activities - luncheons, dinners, cocktail parties, meeting, etc.
11. Serves the welcome drink, welcome towel and tea for arriving guest as well as presenting bracelet with the message from CSR activities;
12. Handles all guest inquiries.
13. Answers the telephone promptly and clearly in a friendly and courteous manner.
14. Ensures that there exists an up to date and extensive selection of booklets, guides, maps and brochures for our guests.
15. Confirms flight booking and reservations for in house guests.
16. Sells and upsells hotel facilities.