- Provides guest recognition at all times by interaction with guest on a continual a complete basis, ensures guest comfort and satisfaction.
- Never says "no "to a guest and going out of your way to satisfy a guest request even if the item or service is
unavailable.
- Uses guests first name as form off address, tries to recognize guest to create the better connection.
- Records all guest complaints, guest comments, compliments, damage or loss of guest property, and other relevant information in the Resort Host Log Book. Reports all guest complaints, compliments and suggestions immediately to Managers.
- To be fully conversant in all systems of Front Office operation.
- Uses Opera guest history as a tool to become fully conversant with returning guests likes and dislike, previous
experiences, preferred activities, children's names, F&B preferences. Etc.
- Attends the daily Front Office briefings at beginning of your shift and the department monthly meeting.
- To be fully conversant with all equipment and facilities in the department.
- To be fully conversant with geographical, cultural, and historical aspects around the area, as well as be up to date on all tourist attractions, tours, shopping, and restaurants.
- Has a sound working knowledge of the hotel's daily and future functions and activities - luncheons, dinners,
cocktail parties, meeting, etc.
- Serves the welcome drink, welcome towel and tea for arriving guest as well as presenting bracelet with the message from CSR activities;
- Handles all guest inquiries.
- Answers the telephone promptly and clearly in a friendly and courteous manner
- Ensures that there exists an up to date and extensive selection of booklets, guides, maps and brochures for our guests.
- Confirms flight booking and reservations for in house guests.
- Sells and upsells hotel facilities.
- Places a courtesy call to check in guest, within 30 minutes of check in inquiring of guest is comfortable and to offer any assistance required. Calls to be noted in Resort Host Log Book.
- Be able to drive the buggy in transferring the guest.
- Coordinates with concerns dept. to handle the guest requests, ensures every standard of services is met.
- To meet with guests after check in to describe the resort facilities, put together their activity schedule, and give your utmost assistance if you could not brief during check in procedure.
- To constantly be in contact with in house guests during their stay in any opportunities to check the guest satisfaction.
- When necessary, to investigate all guest and associate accidents and report the circumstances to Management.
- Inspects the hotel's main entrance, corridor, and public areas on a daily basis and report finding in Resort Host Log Book.
- To have a complete list of emergency telephone numbers and list of hotel's emergency team at the Resort Host desk.
- To be aware and respond to all hotel emergency situations, ensuring the safety of guests, associates and yourself by following the hotel's policy and procedures for handling emergencies and remaining calm and being in control of the situation.
- Ensure all VAT checks is printed out after the guest folio is closed.
- Ensures the Front Office Operation in night time is under controlling.
- Maintains good working relationship with all departments.
- Completes any additional tasks assigned by the managers
- Updates and practices with current information on emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.
- Provides assistance to guests in all hotel emergency evacuation and medical procedures.
- Reports any potential health or safety hazards promptly to the Front Office Manager.
* Quyền lợi được hưởng
- Thu nhập: 100% lương trong thời gian thử việc, 100% phí
phục vụ hàng tháng.
- Giờ làm việc: 45 giờ/tuần, nghỉ 02 ngày/tuần.
- Bữa ăn & Đồng phục: Cung cấp 02 bữa ăn trong ca làm việc và đồng phục được giặt là mỗi ngày.
- Di chuyển: Xe buýt đưa đón nhân viên miễn phí tuyến Vũng Tàu - Long Hải - Phước Hải - Hồ Tràm mỗi ngày.
- Phụ cấp: Hỗ trợ chi phí xăng xe và nhà ở (có điều kiện). Lưu ý: Hiện tại không có khu nhà ở cho nhân viên. Chi tiết về phụ cấp nhà ở sẽ được trao đổi cụ thể trong buổi phỏng vấn, tuỳ theo vị trí và cấp bậc.
- Bảo hiểm: Đóng đầy đủ các loại bảo hiểm bắt buộc (BHXH, BHYT, BHTN) và tặng thêm gói Bảo hiểm sức khỏe tư nhân.
- Cơ hội phát triển: Cơ hội đào tạo, thăng tiến và luân chuyển công tác trong nước và quốc tế tại các khách sạn thuộc tập đoàn Banyan Group.
- Đặc quyền: Hưởng đặc quyền nghỉ dưỡng hàng năm tại các khách sạn sang trọng thuộc tập đoàn Banyan Group trên toàn thế giới.
- Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
- Performs additional duties as directed by supervisors.
- Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
- Is fully conversant with al health and safety, fire and emergency procedures.
- Maintains a high standard of personal hygiene, dress, uniform, and body language.
- Is polite and professional in any situation where the image or reputation of the hotel is represented.
- Attends meetings and training as required by managers.
- Ensures that all activities are carried out honestly, ethically and within the parameters of Vietnamese law.
- Interacts with guests actively soliciting feedback.
- At least 1 year experience as the relevant position at 4 or 5 star international hotel/resort.
