Restaurant Supervisor/ Giám sát Nhà hàng

Maintain the quality of guest service and restaurant set up
Responsible for supervising and coordinating all activities of personnel engaged in serving food and beverages in Restaurant
Helps employees improve their skills and provides support for career development
Manages, motivates and organizes personnel in order to improve the quality and creativity of F&B services, in line with brand standards. Makes suggestions for improvement
Enhances guest satisfaction through his/her warm and friendly manner, availability and frequent presence in the hotel
Handles guest comments and complaints
Develops strong relationships with guests with the aim of gaining their loyalty
Ensures the quality of service provided for guests, that they are comfortable and receive a warm and personal welcome
Organize administrative of department
Draws up, implements and ensures that internal checks are carried out
Checks inventories that have been carried out
Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference
Ensure adequate of supplies, materials, and requisition for general supplies
Leading and monitor team to maintain service standard
Ensures that restaurant and function room areas are kept clean
Ensures that the equipment and cultural assets of the department remain in good condition and working order
Sets up an action plan based on the hygiene analysis results and tracks implementation
Applies the hotel's security regulations (in case of fire etc) and ensures they are respected
Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and ensures they are fulfilled
Is responsible for the security of people and property in the area under his/her remit Contributes to overall operational efficiency by performing relevant duties as assigned
Use your leadership skills effectively to encourage and motivate staff
Monitor guest service personnel constantly, ensuring that at all times maximum guest and teams satisfaction is being achieved though guest recognition and prompt cordial attention
Establish good public relations with all guests
Provide guests and teams with the most accurate and up to date information at all times
Creating and promoting department to meet tarket
Establishes excellent relations with guests
Sets daily sales targets to be met by the team
Is familiar with all the hotel's services and informs guests about them to encourage use
Is actively involved in the local area to keep up-to-date with specific issues and needs
To Handle requests or inquiries regarding food and services
Planding and development of team
Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees
Be understanding and supportive, encouraging and helpful to all subordinates
Have a good working relationship with all colleagues and employees of the Hotel
Develops trust, openness and team spirit within the department
Involves and motivates his/her teams
Ensure grooming and general appearance of staff conforms to Hotel standards
Ensures headcount matches the level of activity
Supervises and coordinates the departments: ensures they are well organized and run smoothly
Respects and ensures respect of labor regulations