Retail Assistant (Trợ Lý Bán Lẻ)

Sales/ Customer Service:
Apply company's service standards daily - Greet and attend to customers in a courteous and helpful manner, Smile and Thank customers during each transaction, provide After- Sales Service.
Keep up-to-date pm store information and product knowledge and sell and promote merchandise and services of the store.
- Practice complementary sales (ie, recommend tie to go with shirt)
- Provide the highest level of customer service.
- Work with team to achieve sales target.
Stock Control:
- Check stock daily to ensure that shelves are well-stocked and replenish stock whenever necessary.
- Return any damaged stock according to procedures.
- Assist in physical stock-taking.
- Receiving and check quantity, quality, sizes and price tags of stock.
Housekeeping and Merchandise Display:
- Keep sales area clean and tidy, pick up/ dispose (any) litter.
- Keep the showcases and fixtures (including and storeroom,) clean and tidy; clean/ dust, merchandise to keep them looking new and clean.
- Ensure that merchandise on display is neat and orderly.
- Assist in promotion/ festive merchandise display.
Security:
- Always be alert of suspicious characters; report any shop-lifting to superior/ security officer.
- Carry out changing room control procedures.
Market & Customers' Information:
- Feedback to superior on the salability of merchandise.
- Feedback on customer comments regarding quality, usage, prices etc.
Administrative Procedures:
- Replenish stationery supplies (bags, wrapping paper etc)
- Complete necessary forms such as Repeat Order Requisition Form, Out of Stock Form, Daily Sales Record etc.
- Any other duties as and when assigned by the company.