Job Purpose
- To manage and develop assigned department(s) by leading sales operations, merchandising, brand and supplier management, promotions, and people development to achieve sales, profit, and margin targets.
- The role ensures excellent customer service standards, strong commercial performance, and full compliance with company policies, corporate governance, and applicable regulations.
Key Responsibilities
1. Store Operations & Sales Management
- Manage and supervise MD staff in daily operations to ensure smooth sales floor activities and achievement of sales and profit targets
- Lead, motivate, and supervise
sales staff and promoters to maximize sales performance and service quality
- Plan manpower, duty rosters, and sales floor coverage to support peak trading periods and promotional activities
- Conduct regular sales floor inspections to identify operational issues and implement timely corrective actions
- Handle escalated customer inquiries and complaints professionally to maintain service standards
2. Merchandising Management
- Develop and implement sales and merchandising strategies aligned with department targets and company direction
- Ensure product quality, inventory accuracy, pricing, product origin, and compliance with company standards
- Oversee visual merchandising execution to ensure brand consistency and attractive product presentation
- Ensure all brand promotions comply with applicable laws and regulations, including Takashimaya standards, international regulations, and HQ requirements
3. Brand & Supplier Management
- Manage assigned brands and maintain professional relationships with suppliers and business partners
- Conduct market research and competitor analysis to evaluate market trends and brand performance
- Analyze sales performance by brand and propose improvement and turnaround plans where necessary
- Negotiate commercial terms, promotions, and support programs with suppliers
Propose brand in/out strategies and manage brand performance throughout its lifecycle
4. Sales & Profit Management
- Plan, manage, and control department sales and profit, including sales revenue and gross margin
- Prepare annual business plans, sales forecasts, and departmental budgets
- Analyze sales trends and financial data to support management decision-making and performance improvement
5. Promotion & Marketing (A&P) Coordination
- Collaborate with the Advertising & Promotion (A&P) team to plan and execute marketing activities, promotions, and events
- Define appropriate promotional strategies to drive sales growth and brand visibility
- Evaluate promotion effectiveness and analyze post-campaign sales performance
6. People Management & Team Development
- Coach, motivate, and conduct on-the-job training to improve sales performance, service quality, and product knowledge
- Ensure staff compliance with company policies, labor regulations, grooming standards, and discipline requirements
- Supervise, allocate, and manage sales staff to ensure effective manpower utilization
- Monitor staff attendance, performance, and work attitude; provide timely feedback and corrective guidance when required
7. Reporting
- Prepare daily, monthly, quarterly, half-year, and annual sales reports to support performance review and improvement plans
- Conduct business reviews and sales forecasts; provide regular updates to the management team
- Break down budgets by brand, section, and department
- Plan and allocate MD funds to support sales promotions, events, and marketing activities
8. Compliance & Corporate Governance
- Ensure strict compliance with company rules, regulations, and internal policies
- Maintain high ethical standards in all supplier and partner dealings; bribery and information leakage are strictly prohibited
- Perform other duties as assigned by the Company