Retention Manager (Edtech)

FUNiX is one of Galaxy Education's product brands, the leading online technology education company in Vietnam.
Currently, we has partnered exclusively with Udemy - the leading online learning platform in the world - to provide the best online learning solution to enterprises in Vietnam since 2022.
We are seeking for best candidates to work remotely as Retention Manager in Vietnam.
Retention Strategy & Execution: Develop and implement data-driven retention strategies to enhance customer engagement and reduce churn.
Customer Lifecycle Management: Map out the student journey and create targeted interventions at key touchpoints to improve satisfaction and retention.
Data Analysis & Insights: Utilize analytics and customer feedback to identify trends, pain points, and opportunities for improvement.
Personalized Communication: Work with the marketing and product teams to create customized email, SMS, in-app, and push notification campaigns to engage users.
Loyalty Programs: Design and implement student loyalty programs, incentives, and referral campaigns.
Customer Support & Feedback Loop: Collaborate with customer service teams to resolve user concerns and implement feedback mechanisms for continuous improvement.
Cross-functional Collaboration: Work closely with product, marketing, and sales teams to align retention initiatives with business goals.
Performance Tracking & Optimization: Continuously monitor key retention metrics (e.g., churn rate, engagement rate, repeat usage) and optimize strategies accordingly.