Sales Operation Coordinator (Merchandiser)

Act as the Project Owner for assigned customer projects from inquiry through project closing.
Communicate with overseas customers regarding product development, quotations, orders, production status, shipment schedules, and issue resolution.
Coordinate with Development, Costing, Production, Quality, Purchasing, factories, and other related teams to ensure project milestones and customer requirements are achieved.
Manage customer Purchase Orders, prepare quotations and Proforma Invoices, and follow up on customer approvals.
Follow up on sample development, customer feedback, design changes, production progress, shipment readiness, and customer payment status to ensure on-time delivery.
Enter Sales Orders into the ERP system (SAP), request production from the Purchasing team, and maintain accurate sales and shipment records in SAP and Groupware.
Review and prepare commercial and shipping documents, including Packing Lists, Commercial Invoices, Certificates of Origin (C/O), Debit/Credit Notes, and Insurance documents.
Monitor inventory levels, coordinate inventory replenishment, and support warehouse, transportation, and logistics operations to ensure efficient product availability and delivery.
Monitor shipment costs, timelines, and operational performance, and coordinate timely resolution of issues related to production, inventory, or shipping.
Prepare required reports and documentation, and identify opportunities to improve project coordination, operational efficiency, and customer service.