Sales Training Executive

PURPOSE OF THE JOB
Is responsible for designing and delivering effective sales training programs that align with business goals and enhance team performance to ensure that sales staff are equipped with the necessary skills, knowledge, and confidence to consistently meet or exceed sales targets.
GENERAL DUTIES AND RESPONSIBILITIES
1. Training Design & Delivery
• Develop engaging and tailored sales training programs to address skill gaps and align with business goals, ensuring improved sales competencies.
• Facilitate interactive workshops and e-learning sessions to train new and existing sales staff, leading to increased confidence and job readiness.
• Incorporate real-world scenarios and role-plays into training modules to simulate actual sales situations, resulting in higher information retention and application.
2. Performance Monitoring & Continuous Improvement
• Assess training effectiveness using feedback, tests, and sales performance data to measure knowledge retention and behavior change, ensuring ROI from training initiatives.
• Collaborate with sales managers/team leaders to identify underperforming areas and implement targeted coaching plans, improving individual and team sales outcomes.
• Track and report training metrics and outcomes to senior management, providing transparency and accountability for training impact.
3. Content Development & Sales Enablement
• Align training content with sales strategies, market trends, and customer needs, enhancing relevance and adaptability.
• Work with product and marketing teams to incorporate product knowledge and value propositions into training, equipping sales reps with up-to-date messaging.
• Utilize digital tools and platforms (EdApp) to scale training initiatives and reinforce learning, resulting in broader team access and engagement.
KEY PERFORMANCE INDICATORS (KPI)
• Achieving number of training plan assigned by Line Manager per month per year and provide full knowledge of products/ & sales skill to Brand Advisor (BA)
• Ensuring that all relevant feedback from BAs/Sale Representatives/Customers for products is communicated in a timely manner to superior
• Ensuring that 100% BA+SM in nationwide are master of Novelties to maximize sales and revenue.
• Achieving NPS: 95 (Staff Service) at country level
• Ensuring after training follow-up (Store visit physical/ Virtual) to ensure training is properly applied at work. Impact visit is required to keep track of the progress.
• Achieving new BAs training as requirement. Ensuring quality and satisfaction