Tóm tắt công việc
Business Analysis & Solutioning:
Analyze business needs, challenge assumptions, and identify opportunities for process improvement.
Elicit, analyze, and document business requirements (BRD, FRD, user stories, acceptance criteria).
Proactively question, validate, and refine requirements to ensure completeness, consistency, and business value.
Translate business requirements into functional specifications aligned with Salesforce capabilities.
Collaborate with technical teams to design effective and scalable Salesforce-based solutions.
Ensuring requirements are clear, consistent, feasible, and aligned with business goals.
Identify and recommend improvements to business processes and system usage.
Stakeholder Collaboration:
Act as a trusted sparring partner to stakeholders by providing insights, asking critical questions, and constructively challenging ideas.
Work closely with client-side
Product Owner to refine requirements, priorities, and product direction.
Maintain regular and proactive communication to ensure alignment and transparency.
Facilitate workshops, requirement discussions, and clarification sessions.
Support stakeholders in decision-making by providing clear analysis and actionable recommendations.
Agile Delivery & Product Support:
Participating in Agile ceremonies (Sprint Planning, Daily Meetings, Retrospectives).
Support backlog management and prioritization in collaboration with Product Owner.
Assist in UAT planning, execution, and validation.
Ensure delivered solutions meet business expectations and acceptance criteria.
Ensure all requirements are well-defined, unambiguous, and ready before development starts.
Salesforce & Data-Oriented Work:
Work with Salesforce platform (Sales Cloud/ Service Cloud) to support business processes.
Collaborate with technical teams to define objects, workflows, and configurations.
Support reporting, dashboards, and data-driven insights for business decision-making.
Ensure data accuracy, consistency, and usability across systems.
Cross-functional Collaboration:
Act as a bridge between business stakeholders, Product Owner, and development team.
Ensure smooth communication and shared understanding across teams.
Provide clarification and support to
developers and QC when needed.
Support end users through guidance or training when required.
