SAP Super User

A. Process Standardization
- Raise change requests/ ideas to SME for identified system issues or changes, which would improve the efficiency or performance of the processes
- Provide guidance/ clarification to End Users/ relevant stakeholders to collect customer profiles, and customer data into SAP TMS and relevant systems
- Standardize operation process with excellence and LEAN; consider and propose the process for exceptional handling if any
- Manage and document all the exceptional handling
B. Digitalization
- Act as first-level escalation and support for End Users to resolve issues, raise/work with SNOW if need
- Be the counterpart of SME for applications & processes
- Onboard new users (in both technique and knowledge)
- Lead and/or manage data cleanup/ system error handling/ master data maintenance and monitoring in SAP TMS and relevant systems
- Onboard/Implement new roll-out/features
C. People Capabilities Development
- Customize and localize Customer/Vendor level training materials based on local requirements including IOP, user manual, QRG, pand roduct manual (Flow)
- Conduct application information sharing and training to end user
- Upgrade user capability and adoption by training/sharing/testing
D. Customer Centricity
- Be assistance of existing clients (testing, demo, UAT, training, transformation) on a need basis
- Customer/Vendor onboarding (Refer to RACI)
- Support MIFA by providing guidance /clarification for the end user/COE agent to collect customer MIFA
- Support Procurement/Vendor Management to deliver training to external parties (Customers, Suppliers, Vendor
E. KEY PERFORMANCE INDICATOR
- End user's understanding of applications and process compliance. Good results should be fewer queries/escalations from end-users related to application usage while ensuring shipment data accuracy.
- End user satisfaction in terms of responsiveness and quality as first-level support.
- The number of best practice sharing, and development opportunity identification.
- Active contribution to projects and activities cascaded from CEN & SME.