Sea Logistics Customer Care Supervisor

Mức độ phù hợp và xếp hạng của bạn so với ứng viên khác như thế nào?
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
Customer Relationship Management
• Build and maintain strong relationships with customers to ensure a high level of satisfaction and long-term retention.
• Act as an escalation point for customer concerns and work closely with operational teams to resolve issues effectively.
• Participate in customer meetings and business reviews to support account development and growth.
• Identify opportunities to reactivate inactive customers and strengthen customer engagement.
Team Leadership
• Lead, coach, and develop a team of customer service professionals.
• Set performance expectations and support employees through regular feedback and development plans.
• Promote knowledge sharing and continuous professional development within the team.
• Foster a collaborative and customer-centric culture.
Commercial Support & Account Growth
• Oversee customer quotations and pricing activities for existing business opportunities.
• Support sales teams in retaining and expanding customer accounts.
• Ensure successful onboarding and implementation of new customer business.
• Contribute to business growth initiatives and profitability improvement strategies.
Service Excellence & Process Improvement
• Monitor service performance and customer feedback to drive continuous improvement.
• Analyze customer complaints, identify root causes, and implement preventive actions.
• Ensure customer information and service data remain accurate and up to date.
• Improve operational processes and customer experience through efficient workflows and digital solutions.
Financial & Operational Management
• Monitor business performance against key financial and operational targets.
• Collaborate with finance teams on credit management and customer-related financial matters.
• Support decision-making through performance analysis and reporting.
• Ensure compliance with company policies and service standards.