Sales & Customer Service Manager

Our client is a local company, now looking for a Sales & Customer Service Manager (Open to Chinese Expat, $2300++, ID 21658)
Client Relationship Management:
Act as the primary point of contact for Chinese clients throughout the service lifecycle.
Foster and maintain long-term partnerships to ensure account retention.
Address and monitor customer feedback and complaints, collaborating with internal teams to provide timely resolutions.
Track service quality metrics to uphold satisfaction levels and maximize contract renewal rates.
Business Development & Account Farming:
Identify client needs and offer tailored solutions to expand current service scopes.
Partner with the Sales Division during site surveys, quotation proposals, contract negotiations, and amendments.
Analyze service usage patterns to uncover new revenue-generating opportunities.
Assist in onboarding new accounts, assessing client requirements, and delivering service presentations when needed.
Service Quality Coordination:
Work closely with Executive Chefs, Kitchen Managers, and Operational Teams to ensure meal standards and services comply with contractual terms.
Conduct periodic quality audits covering food presentation, culinary standards, and special client requests.
Oversee the implementation of quality enhancement initiatives across assigned kitchens.
Resolve operational contingencies and quality-related issues promptly.
Training, Improvement & Reporting:
Train and guide operational personnel on service standards, communication skills, and customer orientation.
Propose innovative solutions to enhance overall customer experience and operational efficiency.
Co-develop tailored customer care workflows matching specific client profiles.
Deliver periodic and ad-hoc reports regarding service performance, customer feedback, and action plan outcomes as directed by Management.