Senior Account Executive

About the Role
We are looking for a Senior Account Executive with strong execution skills, attention to detail and the ability to coordinate multiple workstreams in a fast-paced integrated agency environment.
You will manage day-to-day client communication, coordinate internal teams, track timelines and deliverables, and ensure projects run smoothly from briefing through execution.
A strong foundation in Creative and Digital projects is important. Exposure to Media, E-commerce, Digital Experience, Data or CRM is an advantage, while curiosity and willingness to learn these areas are equally valued.
Key Responsibilities
1. Client Management
Serve as a day-to-day client contact for assigned projects, ensuring clear, structured and solution-oriented communication.
Build positive client relationships through reliable follow-up and expectation management.
Participate in client meetings, capture requirements accurately and translate them into actionable next steps.
Prepare meeting recaps, status updates and follow-up actions.
Escalate potential issues early and work with the Account Manager to recommend solutions.
2. Project Execution
Support projects from briefing through delivery across Creative, Media, Social, Production, Tech, E-commerce and other digital workstreams.
Build, update and monitor project timelines, ensuring teams stay aligned on priorities and deadlines.
Write clear internal briefs and ensure relevant information is provided to internal teams.
Coordinate feedback and revision rounds and keep all stakeholders updated.
Check deliverables carefully before client submission for accuracy, completeness and consistency.
Coordinate external vendors and production partners where required.
3. Integrated & Digital Exposure
Work closely with different specialist teams to understand how their deliverables contribute to the overall client objective.
Develop a working understanding of Creative, Media and Digital Marketing fundamentals.
Gain exposure to newer areas such as marketplace E-commerce, website/digital experience, Data and CRM.
Support E-commerce or CRM-related projects by coordinating timelines, content, data requirements or cross-team deliverables where relevant.
Gather performance information from functional teams and support campaign reports, key learnings and recommended next steps.
4. Commercial & Operational Management
Prepare quotations and cost estimates with guidance from the Account Manager.
Maintain accurate budget and cost trackers.
Coordinate paperwork including PO, contracts, acceptance reports and payment documentation.
Follow up with clients, vendors and internal Finance teams to ensure commercial processes are completed on time.
Maintain organised project documentation and working files.
5. Pitching & Account Growth
Support pitching and proposal development through research, deck preparation, consolidation and coordination.
Collaborate with Creative, Strategy, Media and specialist teams to prepare proposal materials.
Identify potential additional client needs and share opportunities with the Account Manager.
Requirements
2-4 years of experience in Account Management within a Creative, Digital or Integrated agency.
Strong project coordination and timeline-management skills.
Good creative sensibility and ability to review layouts, KVs, scripts and communication materials with logic and attention to detail.
Understanding of Digital Marketing fundamentals; experience with Media is an advantage.
Exposure to E-commerce, Digital Experience, Data or CRM is a plus; willingness to learn these areas is important.
Strong communication skills and confidence in handling day-to-day client conversations.
High attention to detail, particularly in briefs, deliverables, timelines and paperwork.
Strong ownership, problem-solving mindset and willingness to take initiative.
Ability to manage multiple workstreams simultaneously in a fast-paced environment.
Good English and Vietnamese communication skills.
Benefits
13th month salary and full statutory insurance.
Performance review twice a year and annual performance bonus.
Company trips, annual leave and monthly birthday celebration.
Holiday benefits and employee recognition programs.
Laptop provided.
Monthly Happy Hour and quarterly/annual MVP Awards.