Senior Account Manager

Work alongside global brands, influential industry associations, and leading international organizations to solve complex communications, public affairs, and stakeholder engagement challenges across Vietnam.
Joining Pioneer Consulting, you will be part of the team who currently provides professional services to some of the world's most reputable multinational corporations and not-for-profit organizations, including the Asian Clean Fuels Association (ACFA), Blackmores, Four Paws, Mambu, the National University of Singapore (NUS), McKinsey, SWIFT, Sherwin-Williams, Swire Coca-Cola Beverages VN, Vestas, and Traveloka.
As we are expanding, we are seeking a committed full-time Senior Account Manager to lead our client service team and communications practice. The successful candidate will have proven expertise in multinational client engagement, project management and PR activities execution. He or she should possess excellent interpersonal skills and demonstrate written and spoken English fluency and at least 8 - 10 years of relevant experience in a communications advisory or consultancy environment. A proven track record of leading teams and managing client accounts in a consultancy setting would be highly desirable.
The ideal candidate will be a strategic thinker, with strong analytical, critical-thinking abilities and problem solving skills complemented by excellent stakeholder engagement capabilities and stakeholder engagement capabilities. He or she should also hold a bachelor's degree or higher in communications, journalism, marketing, media studies, business communications, or a related discipline.
Key Responsibilities include:
Client Management & Business Development
Serve as a senior contact for key client counterparts, ensuring proactive communication and high professional service standards
Build and maintain strong client relationships through strategic counsel and solution-focused engagement
Understand client business objectives and translate them into effective communications strategies
Lead proposal development, including market research, audience analysis, budgeting, and quotation preparation
Identify upselling and cross-selling opportunities within existing accounts
Support and contribute to new business pitches, including deck development and strategic recommendations
Monitor industry trends, competitive landscape, and regulatory developments relevant to clients
Manage budgeting, cost control, and invoicing processes with financial discipline
Demonstrate accountability for achieving agreed client KPIs and internal performance benchmarks, ensuring campaigns deliver measurable impact and align with business objectives.
2. Strategic Execution & Project Leadership
Lead the development and execution of PR, marketing and strategic communications campaigns, ensuring alignment with client objectives and KPIs
Draft, review, and finalize high-quality communication materials in English and Vietnamese (press releases, thought leadership articles, Q&As, speeches, social content, etc.)
Drive media relations strategy, including media mapping, outreach planning, and relationship management
Identify and secure executive interview opportunities, speaking engagements, and industry event participation
Oversee KOL engagement and third-party stakeholder coordination
Manage timelines, deliverables, and internal resource coordination to ensure seamless execution
Monitor performance metrics and prepare comprehensive client reports with strategic insights
Anticipate potential issues and support crisis preparedness and escalation processes when necessary