Place booking with airlines/ GSA/CSA
Issue booking to customers as their requirement
Working with customer (supplier, direct
shipper, forwarder), carriers (airlines, GSA, CSA) terminal and relevant partners related to the shipment.
Coordinating with other departments to complete and ensure cargo progress.
Work closely with internal operations to meet customer's requirements
Resolve related issues arisen.
Control buying rate and selling rate in the system
Track and monitor shipments status and inform customer accordingly
Maintain good relationships with both internal and external stakeholders
Handle all customer's enquiries timely and effectively
Ensure compliance with customers Standard Operating Procedures
Monitors progress to achieve month end targets
Reporting to higher level as regular basis.
All other ad-hoc work instructions from Supervisor / Manager
Joining full training lessons which are organized or nominated by managers