Senior Associate Trucking and Warehousing Operations

The Opportunity
This role reports to the Manager, Trucking & Warehouse (based in Ho Chi Minh City) and is a senior, high-autonomy position: you are expected to be the go-to person in Hanoi, capable of resolving day-to-day issues independently, and proactively improving how the team works
Daily Operations & Execution
- Coordinate domestic trucking bookings: trucking only, or trucking attached to ocean and air shipments across Vietnam, including EXW pickups, port runs, and cross-dock moves.
- Fulfill ad-hoc trucking, CFS, and storage service requests from internal teams and clients.
- Track shipment and warehouse milestones, ensuring Flexport systems are updated accurately and KPIs are met.
- Act as the first point of contact for on-site issues in Hanoi, resolving delays, exceptions, and service issues directly with vendors and warehouse operators before escalating.
Warehouse & CFS Operations
- Liaise with CFS/warehouse vendors to ensure service quality, safety compliance, and cost efficiency.
- Identify operational bottlenecks in warehouse workflows and recommend practical improvements.
Vendor Management
- Maintain and grow relationships with domestic trucking, CFS, and warehouse vendors in the Hanoi/Northern Vietnam region.
- Lead vendor onboarding, including collecting documents, negotiating rates, and building service profiles.
- Own and maintain the domestic trucking and CFS rate database, keeping Flexport's systems accurate and up to date.
- Monitor vendor performance, flag quality or reliability issues, and drive corrective action.
SOPs, Reporting & Process Improvement
- Design, document, and maintain SOPs for daily trucking, CFS, and warehouse operations at the Hanoi site.
- Build and maintain regular operational reports and dashboards to track performance, cost, and service KPIs.
- Proactively identify opportunities to automate repetitive tasks or build lightweight tools/platforms that improve team productivity.
- Share best practices and process documentation with the wider team to standardize ways of working across locations.
New Business Support
- Support RFQ responses for domestic trucking and CFS/warehousing by gathering vendor rates and capacity information.
- Partner with the Manager, Product team (Ocean/Air), and Demand team on solution design and costing for new client opportunities.
- Prepare rate sheets and trucking/warehousing lane summaries for client proposals.