Senior Business Solution Consultant

Lead business discovery, requirement gathering, and solution workshops with enterprise clients.
Understand and challenge customer requirements to uncover underlying business problems, objectives, and opportunities.
Translate business objectives into clear business requirements, customer journeys, use cases, functional requirements, and solution blueprints.
Design end-to-end solutions leveraging Antsomi's ecosystem, including CDP, Marketing Automation, Loyalty, Ecommerce, and related customer engagement capabilities.
Lead complex and multi-product solution engagements across customer data, CRM, customer engagement, loyalty, and digital commerce.
Advise clients on best practices for customer data strategy, segmentation, personalization, lifecycle engagement, loyalty, and omnichannel customer experience.
Evaluate requirements against existing product capabilities and recommend standard configuration, process changes, product enhancements, or customization where appropriate.
Own functional solution quality throughout the customer lifecycle from Discovery → Solution Design → Implementation → UAT → Go-live → Adoption & Optimization.
Collaborate with Technical Solution Consultants on data architecture, identity, APIs, integrations, tracking, and technical solution design.
Lead requirement and solution handovers to Product and Technology teams, ensuring requirements are clear, complete, feasible, and aligned with business objectives.
Drive UAT, solution validation, go-live readiness, and business acceptance with customers and internal teams.
Monitor customer adoption and solution effectiveness, identify gaps, and recommend continuous improvements.
Manage business and solution-related escalations and coordinate the appropriate internal teams toward resolution.
Build strong relationships with senior customer stakeholders, including Heads of Department, Directors, and C-level executives.
Identify opportunities to expand the use of Antsomi solutions and collaborate with Account Management and Commercial teams on qualified opportunities.
Mentor Associate and Business Solution Consultants and review key solution deliverables to maintain consulting quality.
Develop reusable solution frameworks, industry use cases, best practices, and consulting playbooks.
Support strategic or complex presales opportunities when senior solution expertise is required.