Senior Contact center engineer

Formal education in Software Engineering and/or Telecommunication on a bachelor level or equivalent.
Minimum 4-5 years' working experiences, at least 3 years in design and implementation of contact center solutions.
Minimum 3 years' experience in application deployment in Windows and Linux environments.
Minimum 3 years' experience in Databases such as: Oracle, MSSQL.
Experience in VMware product.
Experience in contact center business intelligence environments a plus;
Experience with Java/JavaScript, C#, Eclipse SDK & XML (SCXML/VXML) a definite asset
Experience with web service technology such as SOAP, RestFul
Experience in billing system and network programing technology such as Socket programing.
Good knowledge on routing strategies and dial numbering plan are preferrable.
Capabilities to create BoM, roadmap solution, hardware sizing, solution presentation.
Skills to lead customer in implementation phase and after go-live as well.
Familiar with TDM to IP gateways (Cisco, Audiocodes, Alcatel, Avaya, etc.)
Understand requirements specific to deploying IP telephony across both Cloud, LAN's and WAN's
Experiences in web-development and integration with social media are advantages
Excellent written and verbal skills in English
Good analytical skills are required to troubleshoot complex issues
The role requires good interpersonal communication and presentation skills and the candidate should be keen to work in a diverse and multicultural environment.