Senior Contact Center Manager - German Speaking

Yêu Cầu Công Việc
*** Education:
- University degree or equivalent training, experience.
- Fluency in German (C1 level required)
- English proficiency is an advantage
*** Technical skills and experience:
- Extensive experience with live chat and call center operations, telecommunications industry experience preferred
- In-depth knowledge of call center KPIs, knowledge base creation, and management
- Proven expertise with Genesys or similar contact platforms and chat functionalities
- Knowledge of IT is a plus
- MS Office (Word, Excel, PowerPoint)
*** Soft-skills:
- Customer service industry experience: call center/helpdesk, telecommunication, tourism, hotel reception staff, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
- Customer-centric mindset with excellent upselling abilities
- Leadership and supervisory abilities with a collaborative mindset
- Skilled in negotiation, problem-solving, and conflict resolution
- Strong interpersonal and communication skills
- Analytical, planning, and presentation skills
- Teamwork and adaptability
*** Attribute:
- Ability to multitask effectively in a fast-paced environment
- Innovative and creative thinker
- Reliable and accountable with strong attention to detail
- Resilient under pressure
What are you waiting for? Join our international team today!
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges.
Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base.
We act with precision, connect people to the right information, and turn data into insights for better outcomes.
Discover how our dedicated team at SPS makes an impact that matters by visiting [protected info]
SPS. The Power of Possibility.
1. Great Benefits:
- Salary attractive up to 2700$ and bonus package (13th salary, KPIs bonus up to 3-month salary)
- Personal accident & health-care
- At least 12+ annual leave
- Meal & Parking Allowances
- Flexible working time
- Company trip, Team building, Sports
2. Advance your career:
We provide you with support to sharpen your skills and knowledge for further steps in your career path
Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.
3. Break your limits:
The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.
4. Go Global:
The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.
** Notes: Only suitable candidates will be contacted and invited to participate an interview.
"By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection"