Senior/ Expert, Business Analyst

Job Purpose
The job holder responsible for application development: Directly consulting and analyzing development requirements from business units, ensuring complete and effective conversion of business unit requirements into application requirements.
The job holder responsible for user support: Directly support users in daily activities, ensuring users' problems are handled as quickly as possible, meeting their business needs.
Key Accountabilities (1)
Responsibility in developing applications
Receive requests to develop and improve products, processes, and features from business units. Analyze and advise business units the most effective plan to fulfill requirements
Talk to the development department to design a solution for these requirements. Develop detailed requirements specification in a language suitable for programmers (developer); Ensure development requirements are clear and technologically feasible
Participate in coordination with the professional unit to check the development results, to ensure that the application meets the requirements agreed with the business unit.
Prepare and issue user manuals for technology products.
Participate in direct training on products and technology features for IT support department and professional staff if necessary.
Key Accountabilities (2)
Responsibilities ain user support:
L2, L3 level support with assigned requirements.
Key Accountabilities (3)
Other responsibilities
Participate in technology projects as assigned.
Participating in the development of business processes and guidelines of the Unit.
Participate in technology risk handling as assigned.
Perform other tasks as required by management.
Success Profile - Qualification and Experiences
Qualifications
Graduated from University or above.
Business analysis certificate preferred.
Work Experience
Minimum 5 years (for Senior Officer level) and 8 years (for Expert level) in related field
Foreign language
English/ according to TCB's regulations in each period