Senior IT Specialist (Good English Communication)

2-5 years of working experience in IT infrastructures, operations, or technical support environments.
Good English (In both speaking and writing).
Good understanding of TCP/IP, UDP, HTTP, SSL/TLS, and DNS.
Good knowledge of Microsoft Application Support.
Practical experience with Hybrid AD.
Good knowledge of Windows operating systems, including troubleshooting and system hardening.
Proficient in Windows/Linux Server; able to perform basic server configuration and maintenance. Knowledgeable in AD Configuration (e.g., Group Policy, User, Computer, Group Management), DHCP, DNS, VPN, etc.
Skilled in Exchange Server configuration and management.
Experienced in SCCM and MDM; able to manage devices, upgrade client systems, update virus definitions, and push customized applications.
Proficient in Windows clients (Win 10 & Win 11); able to troubleshoot common issues.
Experience in Intune & Defender for Endpoint.
Experience in Autopilot and its configuration.
Network Technology: Proficient in enterprise-level network technologies (such as Cisco devices), CCNA/CCNP certification preferred.
Capable of managing and coordinating with telecommunication suppliers for network and telephone line setup and maintenance.
Process Development: Participate in the formulation and optimization of IT operation processes and emergency plans.
Supplier Management: Responsible for coordinating and managing IT suppliers and service providers.
Team Collaboration: Excellent teamwork and communication skills, able to work efficiently with team members and support business department operations.
Strong knowledge of information security and data protection; able to meet security requirements, apply strategies, and conduct vulnerability scanning.
Effective communication in writing and verbally to a wide range of people at all levels, including communicating complex technical issues.
Personal integrity, able to work to deadlines and under pressure.