Mô tả công việc
POSITION PURPOSE
The Telesales team serves as the first touchpoint with potential customers, contacting and qualifying leads from various data sources. The role involves understanding customer needs, categorizing leads for appropriate follow-up (by sales or
telesales), and managing hotline operations.
This position plays a vital role in managing a team of tele
sales interns and directly contributes to achieving opportunity (Oppty) targets.
AREAS OF RESPONSIBILITY
Team Management (5+ Interns Telesales)
• Manage team attendance, work schedules, and daily operations according to business needs.
• Collaborate with the HR department to recruit new tele
sales staff.
• Develop training materials and conduct onboarding sessions on product knowledge, telesales scripts, and company policies.
• Supervise and motivate the telesales team to meet KPIs and deliver high-quality customer consultation services.
• Monitor lead scanning, appointment scheduling, and ensure accurate data entry into the CRM system.
• Regularly evaluate and score the quality of calls to identify areas for improvement and enhance service performance.
Telesales Strategy & Process Development
• Develop and optimize telesales scripts for lead qualification, event invitations, and customer engagement based on target groups.
• Design call scripts for CSAT checks and customer retention (drop leads), analyze feedback, and propose suitable retention strategies.
• Continuously analyze call data and conversion rates to identify process gaps and recommend improvements.
Performance Monitoring & Reporting
• Build and prepare periodic performance reports for management.
• Track and measure team performance against KPIs (e.g., number of calls, lead ratings, appointments booked, conversion rates).
• Set short-term and long-term call targets and ensure team alignment with business goals.
• Evaluate individual performance and recommend improvement plans to enhance productivity and results.
Yêu cầu
POSITION SPECIFICATIONS
COMPETENCIES (knowledge, skills, and abilities)
• Bachelor's degree in Business Administration or equivalent.
• Excellent English and Vietnamese verbal and written communication skills.
• Minimum 3 year of experience managing a telesales or inside sales team (10+ members preferred).
• Experience in the education, fintech, banking, insurance, or healthcare industries is a plus.
• Strong leadership, people management, and coaching skills.
• Excellent communication and problem-solving abilities.
• Target-driven, proactive, and enthusiastic about customer engagement.
• Proficient in CRM tools and Microsoft Office/Google Workspace.
• Honest, adaptable, and highly responsible - suitable for a dynamic, fast-paced, startup-like environment.
COMPETENCIES (behavioural)
Essential
• Leadership & Team Management - Proven ability to supervise, motivate, and develop a telesales team to achieve performance targets.
• Communication Skills - Excellent verbal and written communication skills; able to engage confidently and professionally with customers and team members.
• Customer Orientation - Strong customer focus with the ability to understand needs and provide appropriate solutions.
• Sales & Negotiation Skills - Demonstrated ability to persuade and influence potential customers, maximizing conversion opportunities.
• Analytical Thinking - Skilled in analyzing telesales data, KPIs, and lead quality to identify trends and propose improvements.
• Planning & Organization - Ability to manage multiple priorities, set clear goals, and ensure timely completion of team deliverables.
• Problem Solving & Decision Making - Proactive in identifying challenges and implementing effective solutions under pressure.
• Accountability & Results Orientation - Committed to meeting and exceeding sales and operational targets.
• Adaptability - Comfortable working in a dynamic, fast-paced environment with frequent changes.
• Proficiency - Proficient in using CRM systems and productivity tools (Microsoft Office or Google Workspace).
Desirable
• Coaching & Mentoring - Experience in training and developing telesales staff or interns.
• Process Improvement - Ability to design and optimize telesales scripts, workflows, and customer engagement strategies.
• Market Insight - Understanding of the education industry, customer behavior, and competitive landscape.
• Driven Mindset - Experience in using data analytics to drive decisions and improve sales efficiency.
• Innovation & Initiative - Willingness to propose new ideas and pilot creative approaches to telesales and customer retention.
• Emotional Intelligence - Ability to manage interpersonal relationships with empathy and professionalism.
• Project Management - Experience coordinating cross-functional projects (e.g., ICT, Marketing, Admissions).
Quyền lợi
Thưởng
Highly competitive salary package (plus benefits) depending on qualifications/experience
13th month Tet bonus (Vietnamese candidates)
Annual cost of living adjustment
Annual salary increases and bonuses based on performance
Chăm sóc sức khoẻ
Healthcare plan (Private accident, medical, and dental insurance, including annual health checks)
Nghỉ phép có lương
20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave
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Thông tin khác
NGÀY ĐĂNG
23/04/2026
CẤP BẬC
Trưởng phòng
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng - Call Center
KỸ NĂNG
Customer Orientation, Negotiation Skills, Call Center Management, Telesales & Call Center Management, Quản Lý Telesales
LĨNH VỰC
Giáo dục/Đào Tạo
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Không giới hạn
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Thông tin chung
- Thu nhập: Từ $ 1,000 /tháng
Nơi làm việc
- Ecopark township, Van Giang, Hung Yen
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 01/06/2026
