Senior Ops Automation Engineer

We are happy to offer top-tier compensation for the right person.
ABOUT THE ROLE
This is a pivotal, high-leverage role that will define how we operate and scale our logistics SaaS platform. You'll report directly to and partner closely with the founder, and work alongside some of the sharpest engineering minds in the world.
As a senior IC, you will own - end to end - the automation and observability layer that lets our Operations, Engineering, and Customer Success teams across Asia and the Americas move fast without breaking things. That means sitting with stakeholders to extract the real problem behind the stated one, then designing, shipping, and maintaining the pipelines, sidecars, and tooling that turn messy manual workflows into reliable, observable, self-healing systems.
You will build the dashboards, alerts, and on-call tooling that surface what is happening and why, so issues are caught and resolved before customers ever feel them. You will set the technical bar for how automation is built here, and mentor those who come after you.
WHAT YOU MUST HAVE
6+ years of production experience writing clean, maintainable Python and/or JavaScript, plus strong SQL, along with the expert judgment to know when a 50-line script beats a framework
Deep, hands-on ownership of CI/CD pipelines (GitHub Actions, GitLab CI, or similar) and modern version control workflows
Mastery across APIs, databases, and cloud platforms, with a track record of stitching disparate systems into something coherent and durable
Strong instincts for observability: metrics, logs, traces, SLOs, and the discipline to instrument before you ship
The communication chops to drive technical decisions with both engineers and non-technical operators, and to disagree well
Fluency in both English and Vietnamese
BONUS POINTS
Prior staff-level or tech-lead experience
Having owned an on-call rotation end to end
WHY THIS ROLE
This is a senior seat with senior expectations: you will be trusted to scope, prioritize, and ship without hand-holding, and your work will compound across the company. Compensation will reflect that - we pay very well for people who can actually do this job.
This is likely one of the hardest and most rewarding challenges you'll ever take up.