Senior Receptionist (Clinic Experience)

Assist in phone and online booking an appointment.
Manage phone calls and provide advice on approaching the clinic - book appointments;
Regist arriving patients and guide patients to the treatment rooms;
Support and guide patients to reach their examination room;
Handling the situation that arises by proactively communicating with patients and colleagues;
Performing cashier-related functions like updating the customer's prepaid account;
To know the workflow, policy, payment process and service products of the clinic inside out to advise patients about it when necessary;
Understanding pricing regulations and following promotional/discounting strategies;
To arrange and update the clinic's status, daily check whether the additional patients can be examined;