Senior Relationship Manager, Medium Enterprise

Job Summary
To achieve agreed individual and team financial and non-financial targets by acquiring, growing, and retaining profitable ME Banking customers within acceptable risk parameters.
Contribute toward achieving team's overall target and delivering optimal portfolio return.
Collaborate and build effective partnerships with other RMs, team leaders, segment heads, as well as colleagues in CDD teams and partners in risk, compliance, other support functions, and product
Strategy
To achieve agreed individual and team financial and non-financial targets by acquiring, growing, and retaining profitable ME Banking customers within acceptable risk parameters.
Contribute toward achieving team's overall target and delivering optimal portfolio return.
Collaborate and build effective partnerships with other RMs, team leaders, segment heads, as well as colleagues in CDD teams and partners in risk, compliance, other support functions, and product
Business
Achieve individual and team financial and non-financial targets while contributing towards team's overall deliverables through:
Effectively generating new business - identify prospects and convert in line with the Bank's appetite
Strategically formulating account plan - provide client's needs-based solutions, structure appropriate credit facility, and execute various banking transactions
Proactively building trusted client relationships - maintain a portfolio of active and growing customers
Market and sell broad range of products including trade service, cash management, treasury and investment
Prepare credit proposal and loan application of customers; prepare annual review on timely basis
Key Responsibilities
Work closely with credit team to ensure good quality lending decisions are made; to ensure the strict adherence to the prevailing EAR / credit policy
Implement agreed business plan to achieve sales/ revenue targets
Generate creative ideas on customer acquisition and products/ services
Regularly feedback to Team Leader/Team head and peers on new and anticipated financial and service needs and recommend appropriate improvements to processes on new products
Maintain a high level of professionalism in client engagement, internal stakeholder management and other business conduct
Processes
Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level.
Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis - incorporating infrastructure requirements and ensuring that they are fit-for-growth.
Conduct regular and timely customer due diligence (CDD) reviews
Ensure CDD profiles are error free for timely sign off
Follow and comply with AML CDD policies and procedures where applicable
Identify KYC issues, provide solution or escalate to line manager if necessary
Ensure internal / external KYC requirements are adhered to AML CDD policies and procedures
Timely handling of customer issues, complaints, and product enquiries in accordance with established procedures
People &
Talent
Embed the Group's values and culture
Coach peers and more junior staff as appropriate
Partner effectively with internal stakeholders to deliver effective client solutions
Risk Management
Abide by appropriate frameworks to guarantee that business is carried out within the Group's risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders.
Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM).
Abide by the Group's values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
Ensure that Risk Management matters that are brought to the job holder's attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees.
Do what is right in order to avoid reputational risks and operational losses
Governance
Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation
Ensure adherence with the following Regulatory Compliance policies and processes (as is applicable):
Anti-Money Laundering (AML) and all applicable money laundering prevention procedures
Client Due Diligence &
Related Periodic Reviews
Client Suitability Standards
Treating Customers Fairly
Approval & review of Credit Applications
Maintain Documentary standards
Data Confidentiality
Cross-Border Policy
Sanctions
Environmental and Social Risk Management (ESRM)
Anti-Bribery and Corruption (ABC)
Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
Engage with all audit report findings and ensure feedback is acted upon
Regulatory &
Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Business to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients
Effective Operation of Financial Markets
Financial Crime Prevention
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Internal
Colleagues in BB and CDD teams, Product, Risk, Compliance and other support Functions and Businesses
External
Key clients
Other Responsibilities
Embed Here for good and Group's brand and values in Global Subsidiaries team in GCNA
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Multiple functions (double hats).
Skills And Experience
Understanding Customer Needs
Business Markets
Financial Risk Management
Knowledge of customers
Selling
Cross Selling
Qualifications
University Graduate
Minimum 6 years of relevant experience in serving business/commercial/corporate clients.
Experience in servicing international businesses under the cross-border context is a plus
Excellent financial analysis skills and ability to assess client creditworthiness and key risk considerations / mitigations
Sound product knowledge on trade, cash, lending and FX and strong understanding of local industries, supply/value chains and market environment
Dedicated and committed team player with ability to work independently
Knowledge of operational procedures, documentation requirements, banking practices and regulations related to business and commercial banking
Firm in all business guidelines and compliance issues
Sound knowledge of financial markets and investment products
Outstanding communication and presentation skills
About Standard Chartered We're an international bank, nimble enough to act, big enough for impact.
For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.
You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.