Mô tả Công việc
1. New Customer Acquisition & Market Development
Proactively hunt, approach, and convert potential B2B customers in international export markets.
Source leads through multiple channels: LinkedIn, email marketing, international trade exhibitions, websites, and referrals.
Conduct market research to identify emerging trends and target client segments.
Build and maintain a robust customer database utilizing CRM software.
2. Key Account Management & Technical Consultation
Maintain and grow relationships with existing accounts to maximize customer lifetime value.
Consult clients on indoor furniture products, materials, and production capabilities (up-selling & cross-selling).
Address and resolve customer complaints or operational issues promptly to build long-term trust.
3. Export Process & Order Management
Prepare professional quotations; negotiate pricing, payment, and contract terms.
Master international trade operations: Incoterms (FOB, CIF, EXW), payment terms (L/C, T/T), and customs clearance.
Manage shipping documentation, including PO, PI, Packing List, Bill of Lading, and Certificate of Origin (C/O).
Coordinate closely with internal teams (Costing, R&D, Production, QA/QC, Logistics) to ensure smooth order execution and on-time delivery.
4. Performance Tracking & Reporting
Achieve and exceed KPIs regarding sales revenue, new client acquisition, and conversion rates.
Formulate monthly, quarterly, and annual individual sales plans.
Monitor sales metrics (pipeline, revenue) and report directly to the
Sales Manager.
