Mô tả công việc
Key Responsibilities
1. Develop Training Plans for Vietnam Customer Service (25%)
- Improve overall product knowledge, technical troubleshooting capabilities, field technician competencies, and workshop repair skills.
- Share technical and product knowledge within the Customer Service team.
- Deliver training on new products and technologies.
- Update service teams on technical information received from factories.
- Compile and maintain training records for Vietnam Customer Service.
2. Ensure Technical Knowledge is Collected, Shared, and Analyzed (30%)
- Support field service technicians and service partners with complex repair cases.
- Support customer complaints, product issues, VIP customers, and urgent service requests.
- Collaborate with Regional and Headquarters Product & Technical teams regarding product issues.
- Manage Critical-To-Safety (CTS) processes and share learnings with relevant Customer Service functions.
3. Support Sales Business Activities (10%)
- Support Project Sales through site inspections and installation assessments.
- Provide technical support to Retail Sales teams, kitchen dealers, and end customers.
4. Support Call Centre Operations (10%)
- Provide technical training and support for call centre agents.
- Develop simplified troubleshooting guides to help agents resolve customer issues over the phone.
5. Monitor and Audit Service Performance (15%)
- Regularly monitor and audit field technicians, workshop technicians, call centre agents, customer service teams, and customer-facing functions.
- Assess troubleshooting capability, diagnosis accuracy, repair quality, service attitude, and onsite challenges.
- Provide feedback and reports to the Field Service Manager and Customer Service Manager.
6. Support New Technology & System Implementation (5%)
Lead and support the implementation and rollout of new technologies and systems for Vietnam Customer Service operations.
7. Compliance (5%)
Ensure compliance with all company processes, procedures, policies, and standards.
Yêu cầu
Qualifications
Education
Diploma or Bachelor's Degree in Education, Business,
Electrical Engineering, Mechanical Engineering, Electronics Engineering, or related disciplines.
Experience
- Minimum 5 years of technical support or technical training experience, preferably within a similar industry.
- Hands-on experience in home appliance repair is an advantage.
- Understanding of retail sales, home appliances, and field service operations.
- Strong customer service mindset and positive attitude.
- Excellent communication, organizational, and interpersonal skills.
- Ability to collaborate effectively with stakeholders at all levels.
Technical Skills
Proficient in Microsoft Office applications (PowerPoint, Excel, Word).
Quyền lợi
Thưởng
Competitive and attractive salary package. 13th-month salary & performance-based bonuses
Chăm sóc sức khoẻ
Premium healthcare insurance for employees and up to 2 family members. Comprehensive annual health check-up
Nghỉ phép có lương
Up to 16 annual leave days per year. Special birthday leave to celebrate your day
Thông tin khác
NGÀY ĐĂNG
31/07/2026
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Khoa Học & Kỹ Thuật > Kỹ Thuật Điện/Điện Tử
KỸ NĂNG
Technical Support, Customer Service, Field Services, Home Appliances, Technical Training
LĨNH VỰC
Điện/Điện tử
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
Không giới hạn
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Thông tin chung
Nơi làm việc
- Tầng 8, Tháp B, Khu thương mại dịch vụ kết hợp nhà ở cao tầng tại Lô đất 1-13 thuộc Khu chức năng số 1 - Số 15 đường Trần Bạch Đằng, Khu phố 3, Phường Thủ Thiêm, Thành phố Thủ Đức, Thành phố Hồ Chí Minh, Việt Nam
Cách thức ứng tuyển
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Hạn nộp: 31/08/2026
