● Consulting & Sales: Directly receive, advise, and close travel requests from international customers/partners, with a focus on high-value groups and complex requirements.
● Program Design: Build in-depth, flexible Itineraries and Quotations personalized to each customer segment, including special requests (MICE, large groups, VIP guests).
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Business Development: Proactively source, expand, and maintain relationships with overseas travel agents/partners; build and optimize sales strategies to meet/exceed sales targets (KPIs).
● Mentoring & Training: Support and coach junior Sales/Travel
Designers; act as the point of contact for handling complex issues.
● Service Handover: Complete customer files and coordinate closely with the Operations department to ensure services are booked and delivered accurately.
● Customer Care: Maintain communication and resolve issues throughout the customer's tour to ensure the highest service quality and repeat business.
● Reporting & Other Duties: Carry out periodic performance reports and other professional duties as assigned by superiors.
● Experience: Minimum 3 years of experience as a Sales/Travel Designer in the inbound tourism sector; preference for candidates who have handled large groups, international partners, or managed sales targets.
● Language proficiency: Fluent English (especially writing and communication skills) to work directly with foreign customers/partners; an additional language is a plus.
● Professional knowledge: Strong understanding of Vietnam travel products and destinations; knowledge of Laos - Cambodia is a significant advantage.
● Skills: Strong negotiation, persuasion, and closing skills; ability to handle situations, work under pressure, and manage multiple projects simultaneously.
● Qualities: Proactive spirit, high sense of responsibility, a strong Customer Service Mindset, and a long-term career orientation in the tourism industry.
● Remuneration: (based on capability) + attractive sales commission %. Expected total income from 30,000,000 VND++ (unlimited based on Sales capability).
● Promotion path: Opportunity to advance to Team Leader or
Sales Manager based on work results.
● International professional expansion: In-depth training and expansion of consulting expertise not only in Vietnam but also in the Laos and Cambodia markets, helping you become an Indochina Specialist.
● Practical experience: Participate in service inspection trips (Fam trips) and actual route/destination surveys to enhance professional knowledge.
● Working environment: Professional, dynamic, using English daily in a multicultural environment.