Senior, Workplace Engineer

Tóm tắt công việc
Responsible for the operational support of Desktop, Software Packaging and Release within Workplace, Performance & Quality, Capacity & Continuity, Issue & Risk Management.
JOB RESPOSBILITIES
Package applications/software utilizing the corporate preferred and licensed toolset
Liaising with the wider resolver groups. i.e. SCCM, SOE, Service Desk, Desktop Support, etc
Liaise with the stakeholders to ensure requirements are gathered and expectations are set. i.e. technical requirements, complexity and timeframes, etc.
Create and maintain documentation and conforming to standards (NAB & external)
Peer Reviews/Quality Assurance checkpoints and sign offs amongst the team
Aim for a Zero-defect package
Plan, schedule and coordinate releases following the standard lifecycle (dev, uat, test, pilot, prod)
Close working relationship with software release coordinators
Ensure compatibility across the environment, not limited to BOE/SOE
Foresight on upcoming security releases and version uplifts
Adhere to change management standards
Maintain necessary skills to keep up to technology trends and changes
KEY CHALLENGES:
Providing technical support for a business-critical function ensuring service stability, resolution of incidents within SLA and driving efficiency within the service.
Driving operational & technology change agenda to mature services in line with industry direction
Ensuring service change and service transition is executed flawlessly
THE BENEFITS AND PERKS
1. Generous compensation and benefit package
Attractive salary and benefits
20-day annual leave and 7-day sick leave, etc.
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and frequent appreciation gifts
Extra benefits for long-term employees
2. Exciting career and development opportunities
Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Well-structured learning and development programs (technical and soft skills)
Sponsored certificates in both IT and banking/finance
Premium account on Udemy
English learning with native teachers
Opportunity for traveling & training in Australia
3. Professional and engaging working environment
Hybrid working model and good work-life balance
Well-equipped & modern Agile office with fully stocked pantry
Special programs to improve your physical and mental health
Annual company trip and events
A solid talented team behind you - great people who love what they do