Service Delivery Field Support Engineer

1. Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
2. Checks out and approves operational quality of system equipment.
3. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects.
4. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
5. Take responsibility on the assigned Projects and to work based on defined functions:
6. Solution(s) Consulting
7. PJ Implementation & Management
8. Operation & Maintenance
9. Maintain Customer Relationship
10. Support Customer issues within SLA, responsibility in best efforts
11. Give Improvement in IT system and internal process
12. Consult & compose solutions based on collected requirement, take care of Large Projects (from Pre-Sales to Post-Sales phase)
13. Ensure Project qualities, supplier's behavior by managing & controlling vendor(s) works
14. Maintaining and supporting the Customers and other teams as Customer Manager
15. Lead / advise other engineers and support them in the project implementation
This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.