Service Engineer

Mô tả Công việc
Position Summary
Provide technical services activities included of installing, servicing, repairing, maintaining equipment, parts assembly, pre-delivery inspection, commissioning, trouble-shooting technical fault of our products to ensure customer satisfaction as well as to meet required safety standards.
Key Responsibilities / Duties
Technical Support, Quality and Service Standards
Conduct testing and equipment failure analysis on customers' equipment in order to improve and stabilize equipment performance during service tasks assigned. This includes making recommendations for solutions and parts whenever necessary.
Perform troubleshooting for technical faults and provide the solution to resolve the problems to ensure smooth project execution.
Perform and complete all service jobs as assigned, ensuring equipment is in good condition before handing over to customer.
Work in co-operation with manager and colleagues to fulfill T&I Quality and Service Standards for satisfactory level of customer service in meeting the expectations of external customers.
Support part sales to clarify correct part number to quote for customer
Others jobs assigned by supervisor/ managers
Records and Documentation
Be responsible for recording and providing accurate and complete service reports upon completion of every service jobs or visits to administration team to follow up on warranty claim where appropriate.
Prepare and upkeep all equipment related documents in accordance with the documentation system and procedure of T&I.
EHS and Housekeeping
Maintain good housekeeping and discipline within the office premises to keep workplace clean and tidy at all times.
Act responsibly at all times to comply with the Company's ISO/OHSAS Environment, Health and Safety (EHS) policies, procedures and work instructions.
Functional Role / Secondary Function
(Secondary role, if any, to be exercised by the jobholder)
Nil
Priorities
Experience in golf industry
Driver's license B2
Authority
(Decisions the jobholder is authorized to make)
Nil
Dimensions
(Indicate the significant numerical data that is applicable to the position. Use current year forecasted figures)
Nil
Other Information
(Non-executive function e.g. non-executive directorship, special assignments or project you work on outside your normal work routine)
· Nil